pjwin FAQ

The minimum age to play at pjwin is 21 years old, in accordance with Philippine regulations governing online casino gaming. All players are required to complete identity verification before deposits or gameplay are permitted. If you are under 21, you are not eligible to register or play at pjwin — no exceptions.

pjwin accepts the following Philippine government-issued IDs for identity verification: Philippine Passport, PhilSys National ID, SSS ID, UMID, and Driver's Licence. You will be asked to upload a clear photo of your ID and a selfie for facial matching. Verification is typically completed within a few hours. Until verification is complete, deposit and withdrawal functions will be limited.

No. pjwin strictly allows only one account per person. Creating multiple accounts is a violation of pjwin's Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited. If you have forgotten your login details, use the account recovery option on the pjwin Login page or contact our support team.

Go to the pjwin Login page and tap "Forgot Password." Enter your registered mobile number and you'll receive an OTP to reset your password. Choose a strong, unique password that you don't use on other platforms. If you're still having trouble, contact pjwin's 24/7 live chat support team and they'll assist you through the account recovery process.

pjwin supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya (Maya), BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (₱). GCash is the most popular option among pjwin players due to its speed and convenience — deposits via GCash are typically credited to your pjwin account within seconds.

The minimum deposit at pjwin is ₱100. This low minimum makes pjwin accessible to players across the Philippines — whether you're in Metro Manila, Cebu, Davao, or anywhere else. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with anti-money laundering regulations.

Deposits via GCash and PayMaya are typically credited instantly — usually within a few seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and occasionally longer during weekends or public holidays. If your deposit has not appeared after 1 hour, contact pjwin's live chat support with your transaction reference number.

Yes. pjwin uses HTTPS encryption for all transactions and partners only with licensed, regulated payment processors. Your financial data is never stored directly on pjwin's servers — payment processing is handled entirely by the payment provider. pjwin also employs fraud detection systems to monitor for suspicious activity and protect your account at all times.

Log in to your pjwin account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account has completed identity verification — withdrawals are only processed to verified accounts. The withdrawal will be sent to the same payment method you used to deposit.

pjwin processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing times. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at pjwin is ₱200. There are no withdrawal fees charged by pjwin — however, your bank or e-wallet provider may apply their own transaction fees. Check with your payment provider for details. pjwin recommends GCash for withdrawals due to its speed and zero-fee structure for most Filipino users.

pj win offers a range of bonuses for Filipino players, including a Welcome Bonus for new registrants, Reload Bonuses for existing players, and regular Seasonal Promotions tied to Philippine holidays and events. Bonus details, including amounts and eligible games, are posted on the pjwin promotions page. Check your account regularly so you don't miss out on limited-time offers.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Always read the specific terms attached to each pjwin bonus before claiming it.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds you deposited yourself) can still be withdrawn at any time, subject to pjwin's standard withdrawal process.

Yes. All pjwin bonuses have an expiry period, which is stated in the individual bonus terms. Typically, bonuses must be claimed within 7 days of being credited and wagering requirements must be completed within 30 days. Unclaimed or expired bonuses are automatically removed from your account. Make sure to check your bonus status regularly in your account dashboard.

pjwin offers a wide selection of games including online slots, bingo, live dealer games, and specialty titles like Big Hammer and Fortune Bingo. The Slot section features hundreds of titles from leading game providers. The Bingo section includes classic and variant bingo rooms. pjwin Casino brings together the full game library in one place — perfect for players who want variety.

Absolutely. pjwin is fully optimised for mobile play — no app download required. Simply open pjwin.app in your mobile browser (Chrome or Safari work great) and you'll get the full pjwin experience on your smartphone. The site is designed specifically for Filipino mobile users, with fast load times even on standard mobile data connections. All games, deposits, and withdrawals work seamlessly on mobile.

Yes. All games at pjwin use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and game outcome is completely random and independent of previous results. pjwin's game providers are regularly audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. You can check the RTP for individual slot games in the game information panel before you play.

Big Hammer is one of pjwin's featured specialty game categories — a fast-paced, high-energy game format that's become popular with Filipino players looking for something different from traditional slots or bingo. Head to the Big Hammer section to explore the available titles and see the current jackpots and prize pools on offer.

Log in to your pjwin account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you want to lower your limit, the change is instant. If you want to raise a limit, a mandatory 24-hour cooling period applies — this is intentional and designed to protect you from impulsive decisions.

Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. Confirm with your account password. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. During exclusion, you will not be able to log in, deposit, or play. pjwin will also stop sending you promotional messages. For more details, visit our Responsible Gaming page.

You're not alone, and reaching out is the right move. Start by using pjwin's self-exclusion tool to give yourself a break from gambling. For professional support, PAGCOR operates responsible gaming resources and a hotline for Filipino players and their families. You can also speak to pjwin's 24/7 live chat support team — they are trained to assist players who are concerned about their gambling habits, with no judgment. Visit our Responsible Gaming page for a full guide.

pjwin takes data privacy seriously. All personal data is collected, stored, and processed in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is encrypted in transit and at rest, and is never sold to third parties. You have the right to access, correct, or request deletion of your personal data at any time. For full details, read our Privacy Policy.