pjwin Privacy Policy

1. Introduction

pjwin ("pjwin," "we," "us," or "our") operates the online casino platform accessible at pjwin.app (the "Platform"). We are committed to protecting the privacy and personal data of all players and visitors who use the pjwin Platform. This Privacy Policy ("Policy") describes how pjwin collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It applies to all personal data collected through the pjwin website, mobile platform, customer support channels, and any other services operated by pjwin.

Please read this Policy carefully. If you have any questions about how pjwin handles your personal data, you can contact our support team at any time through the live chat on the Platform or by emailing us at the address provided at the end of this Policy.

2. Personal Data We Collect

pjwin collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Account Data

• Full legal name;
• Date of birth (for age verification purposes);
• Philippine mobile number;
• Email address;
• Username and encrypted password;
• Residential address (city/province level, e.g., Manila, Cebu, Davao, Quezon City, Makati).

2.2 Identity Verification Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Selfie or facial image submitted for identity verification;
• Proof of address documents where required.

2.3 Financial and Transaction Data

• GCash account number or PayMaya account number;
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only — pjwin does not store full banking credentials);
• Deposit and withdrawal history;
• Transaction amounts in Philippine Peso (PHP / ₱);
• Bonus and promotional credit history.

2.4 Gameplay and Activity Data

• Game session history, including games played, wagers placed, and outcomes;
• Login timestamps and session durations;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status);
• Customer support interaction records.

2.5 Technical and Device Data

• IP address;
• Device type, operating system, and browser version;
• Mobile network operator;
• Cookies and similar tracking technologies (see Section 8);
• Geolocation data at the country/region level.

3. How We Collect Your Data

pjwin collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, server logs, and similar technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and regulatory bodies where required by law.

4. How We Use Your Personal Data

pjwin uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your pjwin account, verifying your identity, and managing your account settings.
Transaction Processing	Processing deposits and withdrawals via GCash, PayMaya, and bank transfer; maintaining accurate financial records.
Legal Compliance	Complying with anti-money laundering (AML) obligations, age verification requirements, and requests from Philippine regulatory and law enforcement authorities.
Fraud Prevention	Detecting and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the Platform.
Responsible Gaming	Monitoring gameplay patterns to identify potential problem gambling behaviour and administering responsible gaming tools such as deposit limits and self-exclusion.
Customer Support	Responding to your enquiries, resolving disputes, and improving the quality of our support services.
Platform Improvement	Analysing aggregated usage data to improve the Platform's features, performance, and user experience.
Marketing	Sending promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.

5. Legal Basis for Processing

pjwin processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your pjwin account;
• Legal obligation — processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations;
• Legitimate interests — processing is necessary for pjwin's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your data privacy rights;
• Consent — for optional processing activities such as marketing communications, where we will always ask for your explicit consent and provide a clear and easy way to withdraw it at any time.

6. Sharing Your Personal Data

pjwin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

We share transaction data with licensed payment processors — including GCash, PayMaya, BPI, BDO, and Metrobank — to facilitate deposits and withdrawals. These providers process your payment data under their own privacy policies and are bound by applicable Philippine financial regulations.

6.2 Identity Verification Providers

We share identity documents and related data with third-party Know Your Customer (KYC) and identity verification service providers to fulfil our age verification and anti-money laundering obligations. These providers are contractually bound to process your data only for the purposes of identity verification and to maintain appropriate security standards.

6.3 Regulatory and Law Enforcement Authorities

pjwin may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required to do so by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation and gaming regulations applicable in the Philippines.

6.4 Fraud Prevention and Security Services

We may share technical and account data with fraud detection and cybersecurity service providers to protect the integrity of the Platform and the security of all players' accounts. These providers act as data processors on our behalf and are bound by strict data processing agreements.

6.5 Professional Advisers

We may share personal data with our legal advisers, auditors, and accountants where necessary for the conduct of legal proceedings, regulatory compliance reviews, or financial audits. All such advisers are bound by professional confidentiality obligations.

7. Data Retention

pjwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Identity verification documents — retained for the duration of your account and for five (5) years following account closure;
• Customer support records — retained for three (3) years from the date of the interaction;
• Marketing consent records — retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes;
• Technical and device data — retained for up to twelve (12) months from collection, unless required for longer for fraud investigation or legal proceedings.

When personal data is no longer required, pjwin will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the pjwin Platform. They allow the Platform to recognise your device, remember your preferences, and provide a more personalised experience. pjwin also uses similar technologies such as web beacons and local storage for comparable purposes.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the Platform to function. These include session cookies that keep you logged in to your pjwin account. These cookies cannot be disabled.
• Functional Cookies — remember your preferences such as language settings and responsible gaming tool configurations to improve your experience on the Platform.
• Analytics Cookies — collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement. These are only placed with your consent.
• Security Cookies — used to detect and prevent fraudulent activity, protect against bot traffic, and maintain the security of your pjwin account.

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the pjwin Platform, including your ability to log in to your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Security

pjwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your device and the pjwin Platform;
• Encryption of sensitive data at rest, including passwords and payment-related information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable law;
• Staff training on data privacy and security obligations.

While pjwin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pjwin login credentials and for ensuring the security of the device you use to access the Platform. If you suspect that your account has been compromised, please contact pjwin's support team immediately.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pjwin:

• Right to be Informed — the right to know what personal data pjwin collects about you and how it is used, as described in this Policy;
• Right of Access — the right to request a copy of the personal data pjwin holds about you;
• Right to Rectification — the right to request correction of any inaccurate or incomplete personal data in your pjwin account;
• Right to Erasure — the right to request deletion of your personal data, subject to pjwin's legal obligations to retain certain records;
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability — the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe pjwin has violated your data privacy rights.

To exercise any of these rights, please contact pjwin's support team through the live chat on the Platform or by email. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

11. Children's Privacy

The pjwin Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine regulations governing online casino gaming. pjwin does not knowingly collect personal data from persons under the age of 21. If pjwin becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned in accordance with our standard procedures.

If you are a parent or guardian and believe that a minor has registered an account on the pjwin Platform, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

The pjwin Platform may contain links to third-party websites or services, such as payment provider portals. pjwin is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the pjwin Platform. This Policy applies solely to personal data collected by pjwin through the pjwin Platform.

13. Changes to This Privacy Policy

pjwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made, we will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform. The revised Policy will take effect on the date specified in the notice.

Your continued use of the pjwin Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how pjwin protects your personal data.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or pjwin's handling of your personal data, please contact us through any of the following channels:

You may also reach our support team 24/7 through the live chat feature available on the pjwin Platform. For formal data privacy complaints, you have the right to contact the National Privacy Commission of the Philippines directly.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting the pjwin support team.